Our Policies and Procedures-
When you decide to use our box truck for your move, we will provide blankets, stretch wrap and ratchet straps to move your items safely. It is up to you to point out what items you would like us to blanket and wrap. We always tell our customers to walk thru all areas of the home or office and point out to the crew what items need to be blanketed and wrapped so we both are on the same page. If you do not inform us what to blanket and wrap, your crew will use their best judgment.
If it can fit in a box, pack it, if you have the original box the electronic came in, that's even better. We shall not be held liable for internal damage to electrical goods when they are not packed properly and/or when there is no external damage to them. We can use our blankets to protect the electronics, but we cannot insure them unless they a properly packed in a box prior to our arrival.
We have moved many tv's in the past and have never had any issue's them thus far. That said, there are many flat screen tv's that are not meant to be moved unless they are properly packed in their original box or in another sufficient box with plenty of protective material inside it. If the tv is not packed prior to our arrival, and we can blanket and wrap the tv screen but we cannot be held liability for the tv or any other extremely fragile, expensive items that have had no preparation whatsoever.
Unpacked fragile items-
It can be extremely time consuming and dangerous to move any unpacked: small glass, small porcelain, ceramics, lamp shades or similarly unpacked fragile items. We will not be held liable for any damage to them if they are not packed using sufficient packing paper or bubble wrap prior to the movers arrival. In those cases where the packing is insufficient, we will do our best to protect the items using our blankets but we cannot be held responsible for damages in that case.
Particle board and compressed wood-
Particle board products, compressed wood, and most IKEA products are not built to withstand the normal stresses of a move. We are unable to insure these products due to the high likely hood that they are not built strong enough to move. We will do our best to move these items for you carefully, but we can no longer accept liability for this kind of furniture.
Risky or dangerous Maneuvers-
We cannot be held responsible for damage caused by non-routine moving including things like standing pieces on end, sharp turns, difficult stairways, tight doorways, repelling or lifting items over balconies. If the task is risky but necessary, we'll do it as best we can for the customer, but we can't be held liable for any damages that occur.
At this time, our insurance has prohibited us from moving hot tubs due to their large capacity. We are not responsible for any damage caused by moving a hot tub.
We do not move baby grand or any type of grand or large upright pianos. In certain cases we will move the shorter "spinet" style of piano if entry/exit conditions are safe to do so. We will only move smaller pianos to the second or third floor if the crew foreman deems it a safe and reasonable undertaking. Small pianos with an extra soundboard will not be moved up/down stairs if the weight of the piano makes this an unsafe undertaking. If the piano has lightweight legs (usually the front), we will not be responsible if they will not go back on if we take them off. If the customer elects to leave the legs on, we will not be responsible if damage occurs to them.
|Please read our policies and procedures.|
If you want to help speed up the process please do. We will never require our clients to help but if you do, we prefer if you refrain from entering our box truck. Mic's Moving is not responsible for any injuries to the customer while the customer is helping. Mic's Moving is not responsible for any damages to items while the customer is helping or requiring a dangerous task to be completed. Mic's Moving is not to be liable for any injuries you might sustain or items you may damage while helping us help you move.
Certificate of insurance-
If you building requires us to provide a copy of our Certificate of Insurance, please let us know your buildings name and the buildings contact person's email and we can send a copy of our COE.
Any damage claims must be submitted in writing with images within 48 hours of your move. Our lawyer requires us to provide you with these policies and procedures, but all in all we always strive to make the situation right, when there is a legitimate claim.
Payment must be made in full at the completion of the move. It is illegal to deduct the money from the final bill to compensate yourself in the event of damages.
Mic's Moving reserves the right to repair or replace any damaged items. Mic's Moving is responsible only for repairing damaged goods to as near the condition prior to the damage occurring as possible, and these repairs will be arranged by Mic's Moving.
We never set out to get one over on clients like many other moving companies you've heard of. We'll do what we can to make things right, whether that's repairing something, replacing it, or offering a discount.
Please do not hesitate to ask us any questions. We understand many moving situations are unique and may not fall into our description above, in which case, we will insure $.60 per pound per item damaged or destroyed, with the right to repair the damaged goods to as near the condition prior to the damage occurring as possible. We will do our best to work with you through any issues that may arise.
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